121 replies to this topic

[jpeezy]

Thanks! Yeah it is my first home! That is what I hear so I am looking forward to it. I will try to get some pics up when I get settled in. Thanks again!

Congrats. You can't go wrong buying a home. Best investment ever.

jpeezy

[tiggerman]

Yep congrats! We did it a couple years ago, and it's the best thing ever.... no more neighbor problems.... We are so far out in the sticks you can hear banjos playing...
Of course, there needs to be a housewarming throw-down.....

[Kevin Leclair]

Thanks!

[tda3]

No I acutally just haven't had the time, I am in the middle of buying a new home and dealing with all of that it is just too hard for me to hardly find time to do anything lately, sorry...

And if you think your Sea Doo was a money pit Ho - boy....just wait until you realize that you can drive to Lowes/Home Depot blindfolded!

Tom

[Kevin Leclair]

Ha ha ha too funny.

[Kevin Leclair]

James,

Any more updates?

[jpeezy]

James,

Any more updates?

My experience with Seadoo is absolutely appalling. Kevin has promised to help, yet months have passed and he can't even make contact. Talked to the tech that works for the dealership and he is finally on my side. Seadoodoo told him to replace everything related to the starter. He stated that he found NO defects in any of the parts he replaced. He stated there is no reason to believe the same problem won't happen again. My newest contact with Bombardier has just simply not returned my phone calls.

They have done many things to my boat and simply will not provide detailed repair documents. I have requested these in writing to no avail.

Question.....How can you promote a Seadoo enthusiast website knowing that they can treat someone as bad as they have treated me? I wouldn't buy any stock in this company as I believe these types of things are self correcting.

It is very strange that every time I go to the dealer I see a line of 4-tecs in for repairs. You better bet your ass that if you make a single minor mistake, they will charge you the maximum penalty for your errors. The one time that it should be a slam dunk for the consumer, they just act arrogant and sleazy. My boat is defective from day one.

I hope you guys don't feel good about promoting a company that could be so arrogant and take extreme advantage of their customers. It's time to step up and help or just play your fantasy "I love Bombardier" game. What's it going to be?


peace
jpeezy.

[Kevin Leclair]

James,

I just got off the phone with Remy from Bombardier. He and I spoke for about 20 minutes, is your current case # 1031617? I have explained to him what issues that you have been having and how unsatisfied you are with SeaDoo/Bombardier. He is going to print this topic that we are discussing here and he is going to take this to the individual that is handling your case to review everything with them. Someone from Bombardier should be in touch with you once again real soon. I have asked Remy to replace your boat and he has informed me that this will be up for discussion. I will try to give you a call this afternoon.

Thanks,
Kevin Leclair

[jpeezy]

James,

I just got off the phone with Remy from Bombardier. He and I spoke for about 20 minutes, is your current case # 1031617? I have explained to him what issues that you have been having and how unsatisfied you are with SeaDoo/Bombardier. He is going to print this topic that we are discussing here and he is going to take this to the individual that is handling your case to review everything with them. Someone from Bombardier should be in touch with you once again real soon. I have asked Remy to replace your boat and he has informed me that this will be up for discussion. I will try to give you a call this afternoon.

Thanks,
Kevin Leclair

Thanks for your help. It was great talking to you last night. The case number I have is 1003737. Maybe they gave it a new one. I'll let you know if I hear anything.

jpeezy

[Kevin Leclair]

You're welcome, I am glad that I could be of any help. Thanks, just let me know if I can do anything else so that we can try to get this resolved. The case number that Remy gave me was 1031617, he mentioned your other case number 1003737 but I believe he said it was closed and they re-opened it under a new case number since the issue still hasn't been resolved. Keep your fingers crossed and hopefully you will be in a new boat soon enough. Thanks.

Kevin

[tiggerman]

I hope you guys don't feel good about promoting a company that could be so arrogant and take extreme advantage of their customers. It's time to step up and help or just play your fantasy "I love Bombardier" game. What's it going to be?


peace
jpeezy.

First off, Kevin has gone above and beyond the call to try to help you, as evidenced by his posts in this thread. As the boat owner, it is YOUR responsibility to do all these things, but he has tried to help. I don't see that as playing a "I love Bombardier" game, but a "let's try to help jpeezy out" game. Kevin has made phone calls and sent e-mails, on your behalf, at his expense, and asked nothing in return. In fact, every reply to your thread has been met with a sympathetic ear. To accuse us of playing out our fantasies and not helping you out is just plain absurd.
Bombardier's actions (or lack thereof) are completely beyond our control. I am sorry you have had such a bad experience with them, and had such a bad time with your boat. I hate to think that the same thing could happen to me or anyone else. Maybe it's time you took more extreme measures with the people who are causing your grief, instead of posting such assinine comments as the one I've quoted here. I would say you owe Kevin an apology for your statement.
As for me, I apologize to the rest of the board for my rant.

[jpeezy]

I hope you guys don't feel good about promoting a company that could be so arrogant and take extreme advantage of their customers.  It's time to step up and help or just play your fantasy "I love Bombardier" game.  What's it going to be?


peace
jpeezy.

First off, Kevin has gone above and beyond the call to try to help you, as evidenced by his posts in this thread. As the boat owner, it is YOUR responsibility to do all these things, but he has tried to help. I don't see that as playing a "I love Bombardier" game, but a "let's try to help jpeezy out" game. Kevin has made phone calls and sent e-mails, on your behalf, at his expense, and asked nothing in return. In fact, every reply to your thread has been met with a sympathetic ear. To accuse us of playing out our fantasies and not helping you out is just plain absurd.
Bombardier's actions (or lack thereof) are completely beyond our control. I am sorry you have had such a bad experience with them, and had such a bad time with your boat. I hate to think that the same thing could happen to me or anyone else. Maybe it's time you took more extreme measures with the people who are causing your grief, instead of posting such assinine comments as the one I've quoted here. I would say you owe Kevin an apology for your statement.
As for me, I apologize to the rest of the board for my rant.

Did you not read the two previous posts? Kevin and I have talked and he is helping out very much. Your ranting was not necessary. You couldn't possibly know how I feel unless it actually happens to you. I appreciate all the help I can get. For real! Maybe you could pitch in and give Seadoo a call.

jpeezy

[tiggerman]

I hope you guys don't feel good about promoting a company that could be so arrogant and take extreme advantage of their customers.  It's time to step up and help or just play your fantasy "I love Bombardier" game.  What's it going to be?


peace
jpeezy.

First off, Kevin has gone above and beyond the call to try to help you, as evidenced by his posts in this thread. As the boat owner, it is YOUR responsibility to do all these things, but he has tried to help. I don't see that as playing a "I love Bombardier" game, but a "let's try to help jpeezy out" game. Kevin has made phone calls and sent e-mails, on your behalf, at his expense, and asked nothing in return. In fact, every reply to your thread has been met with a sympathetic ear. To accuse us of playing out our fantasies and not helping you out is just plain absurd.
Bombardier's actions (or lack thereof) are completely beyond our control. I am sorry you have had such a bad experience with them, and had such a bad time with your boat. I hate to think that the same thing could happen to me or anyone else. Maybe it's time you took more extreme measures with the people who are causing your grief, instead of posting such assinine comments as the one I've quoted here. I would say you owe Kevin an apology for your statement.
As for me, I apologize to the rest of the board for my rant.

Did you not read the two previous posts? Kevin and I have talked and he is helping out very much. Your ranting was not necessary. You couldn't possibly know how I feel unless it actually happens to you. I appreciate all the help I can get. For real! Maybe you could pitch in and give Seadoo a call.

jpeezy

Yes I did read the 2 previous posts, and still find the your post I quoted unnecessary. You obviously missed the point of my rant. No matter, you are getting the help that you felt you weren't getting ( or you would not have posted what I quoted.)
You say I couldn't possibly know how you feel, you are correct in a way. I have had bad experiences with other companies, not necessarily Bombardier. You don't corner the market on bad experiences. So in a way, I do know what it feels like to not get the support I deserved. Everyone does.
As far as giving Seadoo a call, I'll pass. Kevin is doing a wonderful job on that AND helping you out- like I stated before "going above and beyond". I don't feel it my place to represent you or anyone else for that matter with Bombardier-only myself if necessary. And if I couldn't get the satisfaction I felt I deserved, I would definately seek legal assistance. Good luck getting your problem straightened out with them. They can and should do better than they have. Any customer deserves better than what they have given you. I will now butt out.

[4man]

I must say I completely agree with tiggerman. This site is here because there are a bunch of us who own similar boats and enjoy them. We try to help each other out the best we can and I for one am very grateful for all of the free help I have recieved from this site. I also feel that posting that we all should feel guilty for visiting this Sea-Doo promotional site is crazy. This is not a promotional site, and if you feel it is and dislike Sea-Doo that much, then quit visiting!
I will guarantee that you will get farther being nice to people than slamming them like you did to this board and I for one will not be calling Sea-Doo after reading jpeezy's comments unless he would like to apologize to the entire board as well as Kevin.
I will also guarantee that Kevin is not speaking to Remy with the same 'Do it or else' tone that I have heard from jpeezy here, or Remy would not even be looking at this case.

I too apologize for this rant and will also be 'butting out'

[Kevin Leclair]

Hey guys,

I have personally talked to James, his comments were unnecessary at the time but after speaking to him one on one I can see where he is coming from and I can say he is not the type of individual that is trying to bash us. He is completely frustrated with his situation, we all know we would be feeling the same way if we were in his boat (no pun intended). James has really done a lot to try to get his situation resolved but Bombardier just won't co-operate with him, to me it seems like it more the management of his dealer than anything that is causing the problem and delaying the resolution. He says he has a tech from the dealership that is also on his side so this helps. I believe his comments were just made in haste and frustration and I don't think he was speaking completely to bash us or Bombardier. James has gone through a lot trying to get a DOO that will just run so that he and his family can have a good time. Lets try to forget the hasty comments and move along so that hopefully James will be enjoying a new DOO real soon.

Thanks,
Kevin Leclair
Keep On DOO'ing It!

[jpeezy]

Hey guys,

I have personally talked to James, his comments were unnecessary at the time but after speaking to him one on one I can see where he is coming from and I can say he is not the type of individual that is trying to bash us.  He is completely frustrated with his situation, we all know we would be feeling the same way if we were in his boat (no pun intended).    James has really done a lot to try to get his situation resolved but Bombardier just won't co-operate with him, to me it seems like it more the management of his dealer than anything that is causing the problem and delaying the resolution.  He says he has a tech from the dealership that is also on his side so this helps.  I believe his comments were just made in haste and frustration and I don't think he was speaking completely to bash us or Bombardier.  James has gone through a lot trying to get a DOO that will just run so that he and his family can have a good time.  Lets try to forget the hasty comments and move along so that hopefully James will be enjoying a new DOO real soon.

Thanks,
Kevin Leclair
Keep On DOO'ing It!

Thanks Kevin. I'm sorry for lashing out that one time. And I have been very patient with Seadoo but I've had enough. I'm not going to beg them to do what's right. I shouldn't have to. I've respectfully ask them to replace my defective boat. It's really pretty simple. I think it's my civic duty to tell the world how they do business. You should all be thanking me.
peace
jpeezy

[jpeezy]

James,

Any more updates?

I just got a call from Mario @ BRP and he says they are taking another look at my case and will have an offer for me soon. I've got my fingers crossed. Kevin, What do you drink? I'll have to send you something for all your help. And I insist, so don't try to stop me.

peace
jpeezy

[Kevin Leclair]

Finally a little bit of better news, let's just hope they 'doo' the right thing. Any kind of whiskey, I like stuff that mixes with coke. Well James that is generous of you, you really don't have to. I don't mind giving people a helping hand.

[vwDavid]

update?

[jpeezy]

update?

Not a word. I will post the minute I hear something. I hope you all had a Happy Thanksgiving!

peace
jpeezy