28 replies to this topic

[PortersLakeJoy]

Greetings all, after some thought I had a question that I thought might be of interest to many of us and may have already been adressed in the past. Where is the support? Unless its staring me right in the face and I just do not see it I can not find any outlet for details or specifications of thier products. Just a weak owners manual and some marketing brochures. It seems to me that we have been left to harass people in forums or trust that the dealers have not forgotten to tell us this or that. SeaDoo has apparently left information to be passed along selectively & second hand through the dealers – who may or may not have the answers to the questions asked – if they have the time to share it in the first place.
Where are the shop manuals? Service intervals and recommendations or at least the phone numbers to call when you have a question. Seems to me I can get endless support on $80 Computer Router/ Switch but have to trust that my dealer is not trying to keep his repair bays busy and passing along everyting I need to know after writing a $27,000.00 cheque. Does anybody know where the people and manuals are hiding, or was that optional?

[thumper]

that is a very good point - i was a little frustrated that the manual and video that came with my sportster spent all its time covering 2 strokes - and thats about as much use to me as a chocolate frying pan.

maybe we should put pressure on seadoo?

[gofast]

Greetings all, after some thought I had a question that I thought might be of interest to many of us and may have already been adressed in the past. Where is the support? Unless its staring me right in the face and I just do not see it I can not find any outlet for details or specifications of thier products. Just a weak owners manual and some marketing brochures. It seems to me that we have been left to harass people in forums or trust that the dealers have not forgotten to tell us this or that. SeaDoo has apparently left information to be passed along selectively & second hand through the dealers – who may or may not have the answers to the questions asked – if they have the time to share it in the first place.
Where are the shop manuals? Service intervals and recommendations or at least the phone numbers to call when you have a question. Seems to me I can get endless support on $80 Computer Router/ Switch but have to trust that my dealer is not trying to keep his repair bays busy and passing along everyting I need to know after writing a $27,000.00 cheque. Does anybody know where the people and manuals are hiding, or was that optional?

I agree with your statement 100%. Whilst i am totally pleased with the product,the support after the sale sucks.If i had not stumbled across this excellent site there would be a host of things i would not know ,i.e., the correct procedure for hooking up flush hose. When i guestion my dealer i get "I daKnow".I love my boat but............

[stevenh]

I would compare the purchase of a boat to to that of a car. I would always go to my dealer for a car problem. I don't think Honda want's to hear from me. It would be nice to have a direct line to the manufacturer, but it ain't gonna happen.

Steve

[thumper]

steven h

i agree that we are never going to get a gotline to seadoo - but surely they can strech to a video for a sportster 4-tec which actually has a sporster 4 tec in it instead of a 97 sportster 2 stroke and lots of david hasslehof lookalikes - there are several historic posts here also about valuable info which is missing from the manual.

[PortersLakeJoy]

Yeah, I really did not believe we would ever have a SeaDoo / or Bombardier site offering support or contact information (except for the applaudable efforts of private owners), but since they have taken the time to construct a site marketing all thier other products - just in case I decide to trade my SCIC in on a Learjet. I had hoped that they could have made an effort such as Mercury Marine and Sea Ray have where parts diagrams / lists, specs, owners and service manuals are all available online.
Previous to my current career I had worked as a mechanic and can still hear service staff chatting and drinking coffee as they watch someone pulling out "We'll be seeing him again next month" " Did anyone check Mr. Blairs car? Hes called twice this week". Poor service is a reality and while it is nice to say we can just go elsewhere I believe most of us realize we are a distinct group and likely have only 1 or 2 dealers within a 2 hour drive.
So far my dealer appears to be a decent one though very busy - and I am keeping my fingers crossed. I don't necessarily want to be bothered servicing my rig myself but I do want to educate on what to be mindful off and have the resources to preventative maitain & diagnose myself - so my machine does not spend an entire season in the pen.
Incidentally, stevenh - not to be a smart *$ but in the instance of dealerships and regional offices I have found that if you disagree with your dealership or your warranty I have had very favorable results in the past discussing concerns with both GM and Honda. Thanks for letting me vent fellas - see ya on the water.

[PortTobacco]

Yeah, I really did not believe we would ever have a SeaDoo / or Bombardier site offering support or contact information (except for the applaudable efforts of private owners), but since they have taken the time to construct a site marketing all thier other products - just in case I decide to trade my SCIC in on a Learjet. I had hoped that they could have made an effort such as Mercury Marine and Sea Ray have where parts diagrams / lists, specs, owners and service manuals are all available online.
Previous to my current career I had worked as a mechanic and can still hear service staff chatting and drinking coffee as they watch someone pulling out "We'll be seeing him again next month" " Did anyone check Mr. Blairs car? Hes called twice this week". Poor service is a reality and while it is nice to say we can just go elsewhere I believe most of us realize we are a distinct group and likely have only 1 or 2 dealers within a 2 hour drive.
So far my dealer appears to be a decent one though very busy - and I am keeping my fingers crossed. I don't necessarily want to be bothered servicing my rig myself but I do want to educate on what to be mindful off and have the resources to preventative maitain & diagnose myself - so my machine does not spend an entire season in the pen.
Incidentally, stevenh - not to be a smart *$ but in the instance of dealerships and regional offices I have found that if you disagree with your dealership or your warranty I have had very favorable results in the past discussing concerns with both GM and Honda. Thanks for letting me vent fellas - see ya on the water.

I got a shop manual for my '98 Challenger 1800 from some guy on eBay for $20. It came on CD and appears to be what mechanics would have.

Side Note:
It really came in handy when I tried to run a trot line (used to catch Maryland blue crab) last summer. I ended up sucking up about twenty foot of the trot line including the THREE FOOT OF CHAIN that is used to weight it down. That chain was wrapped around one of my impellers REAL good. I had to take apart the whole back end to get that sucker out. One to grow on: DO NOT TRY TO RUN A TROT LINE WITH A JET BOAT!!

[thumper]

i would like a shop manual also but i think the 2005scic is a bit new to find one on ebay - any ideas......

[PortersLakeJoy]

At the risk of plugging for vendors I have been poking around and at least found explosion diagrams illustrating the SCIC engine at www.xtremepowersports.com. You have to follow the links for SeaDoo OEM parts > 2004 > RXP. Same 1.5 SC & IC core though exhaust and intake routing may differ somewhat in the PWC. All I can find so far. . .

[thumper]

COOL

[thumper]

you should submit that to the forum on the submissions page

[gofast]

Yeah, I really did not believe we would ever have a SeaDoo / or Bombardier site offering support or contact information (except for the applaudable efforts of private owners), but since they have taken the time to construct a site marketing all thier other products - just in case I decide to trade my SCIC in on a Learjet. I had hoped that they could have made an effort such as Mercury Marine and Sea Ray have where parts diagrams / lists, specs, owners and service manuals are all available online.
Previous to my current career I had worked as a mechanic and can still hear service staff chatting and drinking coffee as they watch someone pulling out "We'll be seeing him again next month" " Did anyone check Mr. Blairs car? Hes called twice this week". Poor service is a reality and while it is nice to say we can just go elsewhere I believe most of us realize we are a distinct group and likely have only 1 or 2 dealers within a 2 hour drive.
So far my dealer appears to be a decent one though very busy - and I am keeping my fingers crossed. I don't necessarily want to be bothered servicing my rig myself but I do want to educate on what to be mindful off and have the resources to preventative maitain & diagnose myself - so my machine does not spend an entire season in the pen.
Incidentally, stevenh - not to be a smart *$ but in the instance of dealerships and regional offices I have found that if you disagree with your dealership or your warranty I have had very favorable results in the past discussing concerns with both GM and Honda. Thanks for letting me vent fellas - see ya on the water.

Well guess what! Went to take my sportster scic in for 10hr service and was informed that they ( a combo RV/ seadoo dealer) were no longer in the seadoo business. This is 3 weeks after purchase. I now must go 75 miles one way to closest dealer.

[thumper]

i would have gone berserk - what a cheek - hope you got a discount when you bought it.

[gofast]

i would have gone berserk - what a cheek - hope you got a discount when you bought it.

They got a large piece of my mind! The only good out of the whole deal was the price , obvious now thay wanted to clear lot. $18,900 out the door with a black seadoo cover and coast guard kit. Dont know if they would have been good service center,did not know squat about boat, HERES YOUR KEYS HAVE FUN!

[PortersLakeJoy]

i would have gone berserk - what a cheek - hope you got a discount when you bought it.

They got a large piece of my mind! The only good out of the whole deal was the price , obvious now thay wanted to clear lot. $18,900 out the door with a black seadoo cover and coast guard kit. Dont know if they would have been good service center,did not know squat about boat, HERES YOUR KEYS HAVE FUN!

Nah gofast, the real good in the deal was you have an exclusive and exceptional boat - plus you got it with cover for a good price (I paid $22k + tax can. for the same). In reality, you might be thankfull that your dealer never put a wrench to your baby since they never had the honesty to tell you they were dropping the line and give you heads up to get the 10 hr. service in before they did. Service depts. such as these must be avoided like the plague as they could have found something and "chicken wired and duct taped it" to get rid of you untill they were clear. We must have all experianced how that type of service results. The hassle you will need to suffer in having your joy correctly serviced was part of the point I was trying to make in the beginning. Enjoy your boat & neighbors envy for now - I am surprised how every Sportster 4 tec, LE DI, Challenger and even RXTs on the lake slows to a crawl as they pass the house gawking at my little black missle. I have even had people come up to me in the grocery store - my 5 seconds of fame I guess. I'll take it . .

[gofast]

i would have gone berserk - what a cheek - hope you got a discount when you bought it.

They got a large piece of my mind! The only good out of the whole deal was the price , obvious now thay wanted to clear lot. $18,900 out the door with a black seadoo cover and coast guard kit. Dont know if they would have been good service center,did not know squat about boat, HERES YOUR KEYS HAVE FUN!

Nah gofast, the real good in the deal was you have an exclusive and exceptional boat - plus you got it with cover for a good price (I paid $22k + tax can. for the same). In reality, you might be thankfull that your dealer never put a wrench to your baby since they never had the honesty to tell you they were dropping the line and give you heads up to get the 10 hr. service in before they did. Service depts. such as these must be avoided like the plague as they could have found something and "chicken wired and duct taped it" to get rid of you untill they were clear. We must have all experianced how that type of service results. The hassle you will need to suffer in having your joy correctly serviced was part of the point I was trying to make in the beginning. Enjoy your boat & neighbors envy for now - I am surprised how every Sportster 4 tec, LE DI, Challenger and even RXTs on the lake slows to a crawl as they pass the house gawking at my little black missle. I have even had people come up to me in the grocery store - my 5 seconds of fame I guess. I'll take it . .

Right You are JOY. Its kinda neat owning a status symbol. My son (27) took it to a local very popular ski lake and promptly traunced everything there. Even the local water cop(marine patrol) came over to the dock to find out what they were up against ,Son was clocked on open section of lake at 64mph . It was very friendly chat no probs, they were impressed ! Later on other shore two college types offered their tops for a ride ! He says he turned them down.

[gofast]

I embellished it was actually 63 and change.

[thumper]

i paid the equivalent to $35000 here in the uk - if i was you i would write a letter to seadoo - they may send you a voucher for a free service - its worth a try - lay it on thick about how they said they would back up the deal with after sales and servicing - then left you high and dry.

[PortersLakeJoy]

i paid the equivalent to $35000 here in the uk - if i was you i would write a letter to seadoo - they may send you a voucher for a free service - its worth a try - lay it on thick about how they said they would back up the deal with after sales and servicing - then left you high and dry.

$35000 Can, US or pounds?! Damn thats harsh. But then you guys are paying nearly $8 a gallon as well - true? I have spent some time in Aberdeen and I found the cost of living unbelievable. At home I pay $6 (can) for a Whopper meal then when in the UK I paid nearly 7 pounds. By my exchange I was paying the equivelant of $14 - $15. I pay $1.02 (crazy here) for a liter ($4 / gallon) of supreme.
I totally agree in the complaint to BRP \ Seadoo - its worth a try. I have had great success with GM and Honda in that approach. Ford as well, now that I think about it. I have had literally thousands $ of dealer service by approaching the manufacturer. They were however issues I could link to safety and liability but be firm, relentless and have your argument straight before you talk to them. No need to be intense but remember - nice guys pick up the tab.
If you can get a rep on your side they will make arrangments with a dealer. Cut out the middle man - dealers shouldn't care because they get paid either way. Try to remember diplomacy because its the dealer who will be wrenching your rig. Love my boat - LOVE MY BOAT hehehehehhe

[fslifer]

Purchased service manual covering 2004 Sportster 4tec , as well as other
stuff from J M Camper.
Very happy with them.
Hope this is helpful.