9 replies to this topic

[robyrent]

I own a 2002 Sportster twin and 1st weekend boat sunk, took to dealer and they replaced exhaust gasket and was supposed to of checked boat over, this year engine would not start, took coil boot apart and both were full water. Took boat out of water and found 30-40 osmosis spots over all of hull. Took to dealer and they said claim denied and to call BRP direct where I was told would not cover as I owners manual says take out of water after each use. Spoke to dealer to try again, he did and failed told me to call again direct to BRP, person said once decision was made, it was final and there was no one she would put me thru to.
Does any one have another number to reach BRP and a name of someone who would see how ridiculous they are being. I called 819-566-3366

[Kevin Leclair]

Remy is the person that I contact, he will get the job doo'ne if you can get a hold of him. Here is his contact information:
http://seadoosportbo...st=0

[robyrent]

Remy is the person that I contact, he will get the job doo'ne if you can get a hold of him. Here is his contact information:
http://seadoosportbo...st=0

Thanks for the info and the quick reply, will let you know when they will be fixing the boat.
Great website, keep up the good work.

[Kevin Leclair]

You're welcome. Thanks! Keep us posted.

[robyrent]

Does any one have a copy of Sea Doo's warranty description, as there warranty department says it only covers structure, my problem is Osmosis and a crack at the back of the boat, to me both would be caused from structure problems but they say no.
Any help would be appreciated, I am a new boat owner and do not no what I did wrong causing these problems.

[Kevin Leclair]

You will just have to debate this with them because technically they are correct, the warranty only covers structural damage. Did you talk to Remy about it? I had some gelcote issues with my hull a while back and he got everything taken care of so that the repairs were covered by Bombardier.

[robyrent]

You will just have to debate this with them because technically they are correct, the warranty only covers structural damage. Did you talk to Remy about it? I had some gelcote issues with my hull a while back and he got everything taken care of so that the repairs were covered by Bombardier.

I left a message yesterday for him, with the same girl who said I should have taken my boat out of water after each use and said she would take my message but once they have made their decision it is final.
Do you know what I did to create this problem, I do leave in the water all summer and remove , dry and store under roof, it does have a pump to remove excess water and it does work. I keep going back to 1st sinking of boat in 2002 and that the dealer obviously did not check over very well as the coil boots were full of water, so maybe the hull should have been dried then.
After inspecting again, their is a crack ( line ) at the back of boat about 1 1/2" that is black and I run my finger nail over I can feel it.

[Kevin Leclair]

That is the most ridiculous thing that I have heard of, "should of taken it out after each use"....it is freakin' boat and is suppose to be made to stay in the water! Keep trying to get in touch with Remy because I think this lady is giving you the run around!

[lnps5993]

It does say in the first part of every owners manual to take the boat out after each use. It also says that osmosis or oxidation that is not covered. It does not cause structral damage. It is pure cosmetic. That is why most big boats get bottam painted to avoid blisters. Have you had a professional fiberglass/gelcoat look at it and write an estimate? That may help get BRP moving. Your dealer should be able to help.

[robyrent]

It does say in the first part of every owners manual to take the boat out after each use. It also says that osmosis or oxidation that is not covered. It does not cause structral damage. It is pure cosmetic. That is why most big boats get bottam painted to avoid blisters. Have you had a professional fiberglass/gelcoat look at it and write an estimate? That may help get BRP moving. Your dealer should be able to help.

Thanks for the reply


What they faxed me says " Remove the sport boat from the water every day to prevent marine organisms growth." I understand if my boat was 6-10 years old and had a few spots, but it is a 2002 with 30-40 spots. My dealer Snow City Marine Scarborough, Ontario, has not offered to price the repair, just wants me to get it out of their yard. What I have heard is a 5-6K Canadian repair bill. What my worry is that 2 years later I will be doing again. Snow City has another Sea doo boat there with same problem waiting to go back to factory for warranty. I would have accepted the repair if either the dealer or the manufacture had explained to me before I bought the boat, " That it had to come out of water every day" But after I would have stopped laughing, I would have went and bought a real water tight boat.