5 replies to this topic

[johnmaxmiller]

I bought a 2010 RXT-X and it has been in the shop more than on the water. IT IS A PIECE OF JUNK AND I WOULD NEVER BUY A BRP PRODUCT AGAIN. NEVER BUY A BRP JET SKI. SEA DOO DOES NOT STAND BEHIND THEIR PRODUCT AT ALL. THE DEALER WAS GREAT BUT BRP BASICALLY SAID 'GO SCRATCH YOURSELF' WHEN I ASKED THE FOR SOME HELP TO GET ME OUT OF THE MACHINE I AM IN INTO A NEW ONE! BRP AS A COMPANY SSSSSUUUUUCCCCCCKKKKKKKSSSSSS. Companies should stand behind their product!!!!!

[Kevin Leclair]

I find this difficult to believe, what issues have you had with your RXT-X?

[dax_Thornhill]

I have an RXT with 100 hours on it. I only know two throttle settings... Off and Full. I also jump anything that moves in the lake.

Other than the known Supercharger service (at 80 hrs), my craft has been a wonderful machine. I feel great everytime I ride it.

Sorry you don't like yours

[dootndo2]

Unfortunately, I have to concur with @johnmaxmiller. I am in the process of replacing my entire engine core (long block) on my Seadoo Challenger 180 due to catastrophic failure in Cylinder 1 resulting in 90% compression failure. The bearings in the supercharger failed causing the supercharger to destroy itself. After this, a piston ring cracked causing oil to leak into the combustion chamber. The parts that broke off ended up in the engine causing oil and vital fluids not to circulate properly resulting in the engine failure. To fix it is going to cost $6750.

I put together a strong case with BRP corporate. The boat has 116 hours on it. The ceramic washers were replaced at 54 hours with the BRP titanium kit. At the end of last year, the supercharger was completely replaced with a drop in OEM unit costing almost $1400.

They told me that because the boat was 4 years out of warranty, they decided that they were not going to help me. They didn't even dig into what the cause or the problem was. They felt with failed compression that the only course of action was an engine replacement. Suprisingly, they now have a refurb factory that they are getting all of the old cores back and rebuilding them and then selling them to the next customer with a failed product. They are not really even dealing with any of the technical aspects of the failure with the customer. Apparently, if I had purchased the extended warranty (which still would have been expired) they would have considered it. Also, my dealer did not do an adequate job of reporting my failures over the years and hence BRP said there was "no history" of problems with my craft.

I have had problems every year. I fixed them as part of my maintenance cycle. I am planning to fix my boat, but I will NOT recommend any BRP product to anyone and WILL NEVER buy one again. In fact, I know many people that are in the market for boats and jet skis and I have started telling them the same thing.

If you buy one, expect to get no technical or financial support from them outside of the warranty. NONE.

BRP had two choices. Help the customer or tell them to "pound sand". They told me to "pound sand". I will tell them to "pound sand" when I buy NON-BRP products in the future. They should have made my situation right and they didn't. Shame on them and buyer beware (or at least be educated).

dootndo2

[wildlifeguy]

Wow that really sucks. Being a newbie to the seadoo line of products (challenger 1800), I did some research on the products before evaluating and purchasing my Challenger.
I have owned jet boats before, and there is always a balance of opinions, both good and bad experiences. I find that many owners do not get support from BRP on newer (2-5 year old) products, and if purchasing a unit older than that, brp support doesn't matter. Totally depends on who owned it and who took care of it. I wasn't in the market for a new boat, mainly because of price point, but I did want the features that the challenger provided in design. So my search took me to a unit which was maintained, and driven as it was designed to, for a price i could afford, even if I had to put a little more money into it.

Like any product line, there are good and bad with all of them. It just depends on each situation. I know if I were in dootndo2 shoes I would be pissed as well with a relatively new product.

So what happened in the long run? Did you fix, scrap or sell it?

[logans runner]

I had a bad experience with the old SkiDoo side of BRP 25 years ago and swore that they would never get another dime from me as long as I lived. I have owned toys from most other manufacturers since that time and took a chance on a Can Am four wheeler 5 years ago had a hiccup or two that were dealt with with no troubles. Since then I have bought the Challenger and 3 snowmobiles. I am extremely pleased with both my dealer and the quality of BRP product!