4 replies to this topic

[GrahamGollings]

I am one unhappy customer. I have a 2005 model with tower. The tower failed after about 6 months of ownership. The failure was a crack on one side of the tower at the hinge point just above where the large thumbscrews fit. After weeks of waiting the BRP authorised a warranty weld (I was not happy with this but what could I do I wanted to use the boat).

Then this year the tower failed again just below the old repair weld. It also partially failed on the other side at the same location. This was three months ago and BRP will not give a decision. I want a new tower because it seems like an engineering problem.

My dealer has another boat with the same problem. He did weld my boat back up so that I could use it - it looks horrible now. I have been told this is a Californian problem because no where else in the country are boats towed so far, maybe the roads here are worse to? Go figure.

I am about to write a stiff letter to my dealer (who I dont blame, he has done his best). If this doesn't work then I guess an attorney comes next.

I will never by a BRP product again - honest!

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[Kevin Leclair]

I am one unhappy customer. I have a 2005 model with tower. The tower failed after about 6 months of ownership. The failure was a crack on one side of the tower at the hinge point just above where the large thumbscrews fit. After weeks of waiting the BRP authorised a warranty weld (I was not happy with this but what could I do I wanted to use the boat).

Then this year the tower failed again just below the old repair weld. It also partially failed on the other side at the same location. This was three months ago and BRP will not give a decision. I want a new tower because it seems like an engineering problem.

My dealer has another boat with the same problem. He did weld my boat back up so that I could use it - it looks horrible now. I have been told this is a Californian problem because no where else in the country are boats towed so far, maybe the roads here are worse to? Go figure.

I am about to write a stiff letter to my dealer (who I dont blame, he has done his best). If this doesn't work then I guess an attorney comes next.

I will never by a BRP product again - honest!

I am sorry to hear about your problems. Have you tried calling the main office in Canada? If not see my post here, http://seadoosportbo...st=0, give Remy a call and see if he or anyone else from up there is able to give you any help.

[PURAVIDA]

I am one unhappy customer. I have a 2005 model with tower. The tower failed after about 6 months of ownership. The failure was a crack on one side of the tower at the hinge point just above where the large thumbscrews fit. After weeks of waiting the BRP authorised a warranty weld (I was not happy with this but what could I do I wanted to use the boat).

Then this year the tower failed again just below the old repair weld. It also partially failed on the other side at the same location. This was three months ago and BRP will not give a decision. I want a new tower because it seems like an engineering problem.

My dealer has another boat with the same problem. He did weld my boat back up so that I could use it - it looks horrible now. I have been told this is a Californian problem because no where else in the country are boats towed so far, maybe the roads here are worse to? Go figure.

I am about to write a stiff letter to my dealer (who I dont blame, he has done his best). If this doesn't work then I guess an attorney comes next.

I will never by a BRP product again - honest!

Was the Bar material beveled? Did they grind the weld smooth after? Granted this should have never happened, but. It could be the welder look for another weld shop. Good Luck! I hope I never have this problem.

[GrahamGollings]

I am one unhappy customer. I have a 2005 model with tower. The tower failed after about 6 months of ownership. The failure was a crack on one side of the tower at the hinge point just above where the large thumbscrews fit. After weeks of waiting the BRP authorised a warranty weld (I was not happy with this but what could I do I wanted to use the boat).

Then this year the tower failed again just below the old repair weld. It also partially failed on the other side at the same location. This was three months ago and BRP will not give a decision. I want a new tower because it seems like an engineering problem.

My dealer has another boat with the same problem. He did weld my boat back up so that I could use it - it looks horrible now. I have been told this is a Californian problem because no where else in the country are boats towed so far, maybe the roads here are worse to? Go figure.

I am about to write a stiff letter to my dealer (who I dont blame, he has done his best). If this doesn't work then I guess an attorney comes next.

I will never by a BRP product again - honest!

I am sorry to hear about your problems. Have you tried calling the main office in Canada? If not see my post here, http://seadoosportbo...st=0, give Remy a call and see if he or anyone else from up there is able to give you any help.

Thanks,

I have no problems with the dealer (assuming that what they are telling me about their frustrations with the distributor are true). The story is that they say the distributor has half admitted that there is a design problem with the tower. I know myself that when towing I can see the trailer jiggling about and the tower flexing side to side. This must put a big strain on the pivot joints, because this is where it is reduced to half thickness (where the two pivot pieces come together). My dealer has recomended that nylon straps be fitted to stop the tower flexing when towing, they said that they are looking for an alternative tower, but BRP do not want to cover the engineering cost to modify one of the other manufacturers towers to fit my boat. BRP also do not want to send a replacement tower because the shipping costs alone are said to be $3000.

Personally I think the existing tower is a poorly thought out design, with some small modifiactions it could fold down much lower and even be towed in the down position, but thats just my humble opinion.

I wanted to sell the boat and get a bigger one, but the two people that came looked at the tower and that put them off buying...

[GrahamGollings]

I am one unhappy customer. I have a 2005 model with tower. The tower failed after about 6 months of ownership. The failure was a crack on one side of the tower at the hinge point just above where the large thumbscrews fit. After weeks of waiting the BRP authorised a warranty weld (I was not happy with this but what could I do I wanted to use the boat).

Then this year the tower failed again just below the old repair weld. It also partially failed on the other side at the same location. This was three months ago and BRP will not give a decision. I want a new tower because it seems like an engineering problem.

My dealer has another boat with the same problem. He did weld my boat back up so that I could use it - it looks horrible now. I have been told this is a Californian problem because no where else in the country are boats towed so far, maybe the roads here are worse to? Go figure.

I am about to write a stiff letter to my dealer (who I dont blame, he has done his best). If this doesn't work then I guess an attorney comes next.

I will never by a BRP product again - honest!

Was the Bar material beveled? Did they grind the weld smooth after? Granted this should have never happened, but. It could be the welder look for another weld shop. Good Luck! I hope I never have this problem.

Hi, I dont know about how the weld was prepped. The first crack was right next to the original BRP weld. After the repair it looked fairly poor because it had been hand welded. Then the second time the weld shop decided to add re-inforcing to beef it up. The result is as per the attached photo. Probably strong, and acceptable for a running repair but I really want a new tower because the problem is inherent of the design. Possibly the tower material was faulty, or the new welding has changed the alloy's strength or hardness. I dont know and really dont care, I just want an acceptable fix.

I am preparing a letter to my dealer now, if that doesn't get a reply within say 2 weeks I will try to send all information to the Canada address (thanks for the lead). If that doesn't work then I guess it only leaves an approach via an attorney. I have been very patient, buts that coming to an end.

Attached Files

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