58 replies to this topic

[stoaway]

Hi everyone. Just wanted to let you guys know that we went by the dealer about 1 hour ago and our boat was finally picked up and it is on its way to Canada. I will keep you guys posted once I hear from them with their decision to repair or replace. Thanks for all the help and support guys. I am very glad I found this forum.

[keviseeb]

Sto, how long after you purchased the boat did this show up? Did you buy the boat new?

[stoaway]

Hi Kev:

We bought the boat brand new in the summer of 2004. We discovered the spider cracks a couple of months ago.

[96 challenger]

Im happy for you sto, hmmm makes me wonder if they were reading the mb? heheh jk well anyways hope it goes quickly I wouldnt think it would take them but a few minutes after looking at it to know what they will have to do.

[Kevin Leclair]

They do read this board, so I wouldn't doubt it. I am glad they finally came to pick it up!

[stoaway]

Hello everyone. Just checkin' in with you guys since I haven't posted in a while. Well just to keep you guys posted, I spoke to BRP this morning and we are still waiting on an answer. They have not yet determined wether they are going to try to fix the boat or replace it.

[Kevin Leclair]

Well definitely keep us posted.

[jeepstudchris]

The 04 S200's definitlely have some hull problems. . .I had a few thousand in hull repairs done under warranty. Somehow I got an old hull design that was not supposed to leave the factory the way it was built. Supposedly all boats built like mine were repaired before leaving the factory, only mine and a few others escaped prior to being retrofitted with the good design.

My deck was supported by the Hull bottom with some weird caulking bisquit thing--one side blew out entirely. Both sides of my bow seat storage were destroyed. Because the deck was flexing and being pushed on by the hull. They redid the whole interior of my hulls fiberglass under the bow seats to the front of the ski locker.

It took some work for my dealer to convince BRP my damage was not cosmetic, but it gone done.

Best of luck to you.

[stoaway]

WOW!!! Unbelievable. How long did the process take for your boat? We're still playing the waiting game. They have not even told us yet wether they are going to attempt to fix ours or replace it. I would think it would be cheaper for them to replace ours since we know at least one of the engines needs to be replaced if not both.

I MISS MY DOO!!!!!

[jeepstudchris]

I think it was about 6-7 weeks. If I remember correctly it was like 3 for BRP to approve and 3-4 worth of work. . . I remember it was most of my boating season, Something I am sure you did not want to hear.

[stoaway]

It is so frustrating. They have had my Doo for 6 weeks already and I still don't know what they are going to do with my boat. All I know is it was shipped off to Benton, IL and I am in Miami, FL. BRP told me they sent an email to the manager at the facility in Benton on May 10 and they are waiting on a response.

[Kevin Leclair]

Any new news?

[96 challenger]

maybe its time to think about a legal professional

[jeepstudchris]

Sadly sometimes it takes a letter with teeth from an attorney to make things right.

[jeepstudchris]

any update??

[Dinkum]

Hi good people. I'm new here and this is my first post (had to be a thread from 2005 of all places to post). I read this thread from top to bottom about the defective hulls and aledged complaint of poor customer service. I am looking foward to purchacing a new 2009 Speedster for the family to ski and island-hop in Northern Queensland Australia, and found the thread by searching for keywords [Salt Water]. I am shocked by this thread and concerned that my $60,000+ AU spent on one of these boats will have poor back-up, as Australia is not the majority of the market and reputation influences are minor here. Any company, dosn't matter what they sell, should produce quality that extends right past warranty periods and into it's old age, even see a rebuild/refurbish through and give more life.

This thread left me hanging and I can only guess that continued posts by anyone discrediting BRB Sea-Doo may have been landed with an injuction to stop, if legal action was taken in any form from the plaintiff which may or may not have stirred things up. So, at the end of the day, was the customers herein happy with the outcome? Has this thread damaged Sea-Doo sales and continue to do so (because things like this thread are unfinished and seemingly pushed under the carpet... we as consumers have the right to know)? More-over, do new hull designs ensure customers can bash their hulls in a little choppy water and come home safe? Has there been any futher reported hull issues (or other major defects) in the more recent models? Can I spend $60,000+ AU dollars in confidence????

I'm no fibreglass hull professional and don't claim to be one, but I ask, wouldn't spider cracks and foam/hull seperation be from too much give or the gradual crushing of foam from hull bashing, leading to water entering though damaged inner foam sealant and as a result, leading to futher decay of the foam? <just curious... do they use new and better foam now I wonder?

[Kevin Leclair]

I haven't heard of any major hull issues since these with this year Speedster 200.

[Dinkum]

I haven't heard of any major hull issues since these with this year Speedster 200.

Thanks Kevin :-) It would be good to have some internal company insight on the topic... oh well. It's early stages yet since back then. Lets hope they fixed these older, seemingly isolated problems and are not prevelant defects waiting to present themselves. In any case it's not a matter if if I'll buy one of these, I am going ahead with a purchace with fingers crossed for it's future. After all, a company such as BRP has a reputation to maintain or they wouldn't sell. I liked OMC engines for years (along with their impecable reputation) and it's nice to see a striving company like BRP take over such a well made product. Recent reading on BRP's response to consumer issues has been somewhat positive, which is a good thing on their behalf.... again reputations to maintain.

This forum gets many hits, but has few posters. There is also a lack of clear detailed undistorted, washed out, photographed or video web documentation in my searches on these things and I hope to make use of a good camera to turn that around with some nice shots of Australia's Great Barrier Reef island areas and local lakes to where I live. I say this in respect to genuine tower fitment, boat covers, trailers, craft in action, (hull ^-^) etc. As a buyer, I'd like to see BRP show the consumer more in detail rather than chick shots and guys with no chest hair in a fast moving boat which forces me to buy one (not) lol. I'll be posting again when it all happens next year with luck. Good to see they incorporated air blower vents into the hull as well (an entry point for water spray haha). In all, floating or not, it would be exciting to simply own one ;-)

Cheers.

[Kevin Leclair]

This forum gets many hits, but has few posters. There is also a lack of clear detailed undistorted, washed out, photographed or video web documentation in my searches on these things and I hope to make use of a good camera to turn that around with some nice shots of Australia's Great Barrier Reef island areas and local lakes to where I live.

Things really slow down around here in the Winter months, we still have members posting and have members browsing the website but there is less activity since most are not actively boating during these months.

Things will pick back up during the Spring - Fall months. Looking forward to some of your nice shots, please post them up in the Gallery as soon as you can!